Cancelation Policy 

Your appointments are very important me and each appointment is reserved especially for you. 

I understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 48 hours notice for cancellations. 

Please understand that when you forget to cancel your appointment I miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive my services. 

A 48 hour appointment reminder is sent via email as I understand that appointments may have been made in advance. 

Since the appointments are made individually for you, a cancellation fee will apply.

Failure to cancel your appointment less then 48 hours or failure to not show to your appointment will results in losing the 50% deposit you pay upon booking online 

Online Booking Terms & Conditions 

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us. 

•    We will contact you to discuss any alterations to your appointment 

•    Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked. 

•    Prices do not include any promotions, offers or discounts that you may be entitled to.

•    Bookings made online may need to be slightly amended to fit in with salon time .

• Please ensure that we have a current contact phone number for you (preferably a mobile!) 

•    If you miss your appointment or cancel it with less than 48 hrs notice, you will lose your booking deposit. 

If you are unable to find the availability that you are looking for, don’t worry , just give us a ring we will do their very best to find an appointment to suit your needs! 

•    If you are booking for eyelash / eyebrow tint or eyelash lifting, HD brow or brow lamination you will need a skin test 24/48 hours before you have the full treatment.Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s). 

Retail Products Refund & Exchange Policy 

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Emma-Clare Essentials. 

We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we can not except returns after 20 days of purchase. Proof of purchase for your item is required always.  This does not affect your statutory rights.